StrataMail Backup MX Services — Direct Customer Pricing
Backup MX protection — per domain, no platform fee
Direct pricing for organizations managing their own domains. No reseller account required, no volume commitment. One flat rate per domain per month, one-time setup fee, and your mail never bounces during an outage event.
Mail acceptance never stops.
Overages are reviewed and invoiced manually — service is never gated on usage thresholds.
Direct Pricing
| Product | Monthly | One-Time Setup | +SpamWeeder Premium |
|---|---|---|---|
| StrataMail Backup MX Services | $12.00/domain | $125/domain | $9.00/domain/mo |
- Minimum 1 domain — no volume commitment
- No platform fee
- Billed monthly per domain
- Setup fee covers provisioning, domain configuration, relay host setup, and monitoring activation
What's Included
- DNS secondary MX configuration — StrataMail accepts mail when your primary MX is unreachable
- Queue-and-redeliver — all queued mail delivers automatically on primary recovery
- 30-day relay queue retention
- 5-minute relay retry after recovery
- Monitoring for relay connectivity
- Email and SMS outage alerts
- Queue management portal — view, hold, release, or delete queued messages
- Compatible with any SMTP-reachable primary mail platform
What's Not Included
- Webmail access during outage events — users cannot read or reply while the primary server is down. If read/reply access during outage events is required, see StrataMail Email Continuity Direct Pricing →
- White-label branding — direct accounts use standard StrataMail portal branding
- Reseller features — multi-domain management dashboard, reseller controls, branded alert emails
Overage Rates
| Overage Type | Rate | Billing |
|---|---|---|
| Storage beyond 5 GB/domain (per event) | $5.00/GB | Manual review — never auto-billed |
| Relay bandwidth beyond 20 GB/domain (per event) | $8.00/GB | Manual review — never auto-billed |
Protecting 5 or More Domains?
If you are protecting 5 or more domains, the Reseller Starter tier at $29.99/month is more cost-effective than direct pricing — and includes the white-labeled admin interface, reseller features, and a larger storage and bandwidth pool.
| Direct (5 domains) | Reseller Starter (5 domains) | |
|---|---|---|
| Monthly cost | $60.00 | $29.99 |
| Setup fee | $625 (5 x $125) | $299 (one onboarding) |
| Storage pool | 5 GB/domain | 25 GB pooled |
| White-label branding | No | Yes |
| Reseller dashboard | No | Yes |
Professional Services
| Engagement | Fee |
|---|---|
| Emergency same-day provisioning | $999 flat — any configuration, within 4 business hours |
| Normal hours consulting | $175/hour |
| After hours consulting | $325/hour |
| Red-eye / emergency consulting | $600/hour |
