Our Story: From Knoxville to Enterprise Infrastructure

Infinity Data Center began as a Knoxville colocation facility serving local businesses and regional clients needing secure, reliable infrastructure. In 2013, we became part of Webservio, expanding our capabilities while maintaining our commitment to technical excellence and customer-first service.

Over the past decade, we've evolved from traditional colocation services to a comprehensive infrastructure provider offering business email hosting (StrataMail), managed VPS hosting, advanced email security, and emerging AI automation services. Our growth reflects one consistent principle: deliver what we promise, set realistic expectations, and provide technical depth that helps clients make better decisions.

Today, we serve MSPs, IT consultants, businesses, and resellers who value transparent pricing, technical accuracy, and infrastructure they can trust. We're not the cheapest option—we're the option that works when you need it, backed by people who understand what they're selling.

What We Do: Core Services & Capabilities

Business Email Hosting (StrataMail)

StrataMail delivers secure, brandable business email hosting designed for MSPs, resellers, and businesses who need more than consumer Gmail accounts. Our email infrastructure includes SpamWeeder Premium filtering, hybrid split-domain routing for Microsoft 365 and Google Workspace integration, email continuity services, and white-label options for service providers building their own brands.

Email Security Solutions

We partner with industry leaders—SpamWeeder Premium (fully brandable), VIPRE Email Security, and Proofpoint Essentials—to provide layered email protection against spam, phishing, ransomware, and business email compromise. Every solution integrates seamlessly with Microsoft 365, Google Workspace, and on-premise Exchange environments.

Managed VPS Hosting (Proxmox)

Managed VPS hosting powered by Proxmox virtualization provides the performance and control of dedicated servers with the flexibility and cost-efficiency of virtualization. We handle monitoring, updates, backups, and security hardening so you can focus on running applications, not managing infrastructure.

AI Automation & Workflow Services

Local LLM automation and n8n workflow orchestration enable businesses to automate email parsing, document processing, data extraction, and customer support workflows using private, on-premise AI processing. Unlike cloud AI services, local processing keeps sensitive data within your control.

Technical Services & Consulting

Our consulting services address complex technical challenges including website hack recovery, legacy application modernization, email routing configuration, DNS troubleshooting, and infrastructure planning. We provide focused engineering support for problems that require technical depth, not generic support scripts.

Our Infrastructure: Where Your Data Lives

Knoxville, Tennessee Facility

Our primary facility operates from Knoxville, Tennessee with:

• Redundant UPS power backed by on-site generator
• Carrier-diverse connectivity via LCUB Fiber, WOW, AT&T, Windstream, Iris Network, and Xfinity
• Climate-controlled environment with redundant cooling systems
• 24/7 monitoring and on-call engineering for rapid issue response
• Secure facility access with camera surveillance and access logging

Tier 3 & Tier 4 Data Center Access (Atlanta)

For clients requiring enterprise-grade redundancy, we provide access to Tier 3 and Tier 4 data centers in Atlanta, Georgia. These facilities deliver:

• N+1 redundancy for all critical systems (power, cooling, connectivity)
• 99.99%+ uptime guarantees with SLA-backed commitments
• Multi-carrier connectivity with direct peering to major providers
• Compliance certifications including SOC 2, HIPAA, PCI-DSS
• Geographic diversity for disaster recovery and business continuity

Network & Connectivity

We operate as a connectivity broker, leveraging relationships with multiple fiber carriers to deliver competitive bandwidth pricing and redundant routing. Our network architecture provides:

• Multi-homed Internet connectivity with automatic failover
• BGP routing for enterprise customers requiring autonomous systems
• Direct carrier cross-connects for colocation clients
• DDoS mitigation and traffic filtering services

Who We Serve: Our Ideal Clients

Managed Service Providers (MSPs)

MSPs and IT service providers use our infrastructure to deliver white-label email hosting, brandable spam filtering, and managed VPS services under their own brands. We provide wholesale pricing, technical support, and the infrastructure while you maintain the client relationship and brand identity. Learn more about our reseller programs.

Small & Medium Businesses

Businesses with 10-250 employees need reliable email, secure hosting, and occasional technical support without the overhead of full IT departments. We deliver enterprise-grade services scaled appropriately for smaller operations, with pricing that makes sense for your budget.

Enterprise Organizations

Larger organizations use our services for secondary infrastructure, disaster recovery, development/testing environments, and geographic diversity. We complement primary infrastructure with cost-effective alternatives that don't compromise on reliability or security.

IT Consultants & Integrators

Independent consultants and systems integrators leverage our technical expertise for client migrations, infrastructure assessments, and specialized projects requiring deep email or hosting knowledge. We work behind the scenes to help you deliver successful outcomes.

Our Approach: The Monks Pattern

We've developed what we call the "Monks pattern" of business communication: verbose, technical, and educational content that qualifies prospects through comprehensive information rather than aggressive sales tactics. This approach serves multiple purposes:

• Educates prospects so they understand what they're buying and why it matters
• Sets realistic expectations about capabilities, limitations, and appropriate use cases
• Filters customers who want cheap solutions without understanding technical implications
• Attracts clients who value transparency and technical depth over marketing promises
• Reduces support overhead by helping customers make informed decisions upfront

Our budget services are clearly labeled as such with explicit limitations explained. Our premium services highlight genuine value propositions without artificial scarcity or inflated pricing. We encourage annual subscriptions through honest total-cost-of-ownership comparisons, not manipulative pricing psychology.

This isn't the fastest way to close deals, but it builds lasting relationships with clients who appreciate honesty and technical competence. If you're looking for the cheapest option or the flashiest sales pitch, we're probably not the right fit. If you want infrastructure that works, backed by people who know what they're talking about, let's talk.

Our Values & Operating Principles

Honest Positioning Over Aggressive Sales

We tell you what services are appropriate for your needs, even if it means recommending a less expensive option or suggesting a competitor better suited to your requirements. Short-term sales pressure creates long-term support headaches and unhappy customers.

Technical Accuracy Over Marketing Fluff

We explain technical concepts accurately, including limitations and trade-offs. If something doesn't work the way you expect, we say so upfront rather than overselling capabilities we can't deliver.

Sustainable Pricing, Not Race-to-Bottom Discounts

Our pricing reflects real costs plus reasonable margins (typically 74-77% gross margins with 4x-4.3x markups). We don't engage in promotional pricing that we can't maintain long-term. Budget services cost less because they include less—premium services cost more because they deliver more.

Precision Over Iteration

When you ask for something, we implement it correctly the first time. We test changes incrementally on single pages before applying broadly. We maintain existing functionality while adding targeted enhancements. We expect immediate resolution of technical issues without repeated back-and-forth iterations.

Customer Progression, Not Lock-In

We view our business as a progression: budget cPanel hosting generates leads, Secure VPS hosting provides recurring revenue, and Managed VPS delivers premium margins. We help customers move through tiers as their needs evolve, rather than locking them into inappropriate services.

Location & Contact Information

Infinity Data Center (Webservio)
Knoxville, Tennessee
United States

Phone: 866.790.4678
Email: Contact Form

We serve clients throughout the United States and internationally, with specific expertise in:

• Knoxville and East Tennessee region (local colocation and hands-on services)
• Southeast United States (Atlanta Tier 3/4 data center access)
• National and international clients (email hosting, VPS, managed services)

Ready to Work Together?

If our approach resonates with you—if you value technical honesty over sales pressure, comprehensive information over quick pitches, and sustainable relationships over transactional deals—we should talk.

Explore Our Services:

• Business Email Hosting - StrataMail solutions for MSPs and businesses
• Managed VPS Hosting - Proxmox-powered virtualization
• Colocation Services - Knoxville and Atlanta facilities
• Partner Programs - White-label solutions for MSPs and resellers
• Contact Us - Discuss your specific infrastructure needs

We look forward to earning your business through competence, honesty, and reliable infrastructure that works when you need it.