StrataMail Email Continuity — Reseller Pricing
Email continuity reseller pricing — per domain, white-labeled, real margins
Add full email continuity to every customer — shadow mailbox, branded webmail during outage events, automatic recovery. One reseller account, per-domain pricing, volume discounts at every tier. Start at $29.99/month.
Mail acceptance never stops.
Overages are reviewed and invoiced manually — service is never gated on usage thresholds.
Reseller Platform Tiers
| Tier | Domains | Monthly | +SpamWeeder/domain | Setup Fee | Effective $/domain |
|---|---|---|---|---|---|
| Starter | 5 | $29.99/mo | $7.00 | $299 | $6.00 |
| Professional | 10 | $49.99/mo | $6.50 | $399 | $5.00 |
| Business | 20 | $79.99/mo | $6.00 | $499 | $4.00 |
| Enterprise | 50 | $149.99/mo | $5.50 | $799 | $3.00 |
- SpamWeeder Premium add-on is per domain per month, added on top of the platform fee
- Additional domains beyond tier limit: 20% above next tier's effective rate — manual review, never auto-billed
- Mail acceptance never stops regardless of usage or overage status
What's Included in Every Tier
- White-labeled admin control panel — your logo, your colors, your brand name on the dashboard your team uses
- White-labeled Roundcube webmail — your branding on the portal your customers use during outage events
- Dual delivery — shadow mailbox (local storage for immediate webmail access) + relay queue (automatic redeliver on recovery)
- Per-domain provisioning — add and manage customer domains through the portal
- Usage dashboard — domain status, queue depth, outage events, relay activity
- Outage alerts — email and SMS notifications per domain when primary goes down
- Branded alert emails — outage notifications sent from your address, not ours
- 30-day queue retention per domain
- 5-minute relay retry on recovery
- Monitoring for relay connectivity per domain
- Dedicated reseller support channel
Storage & Bandwidth Pools
Pools are per reseller account, shared across all your domains, and reset per outage event — not monthly. A quiet month uses nothing.
| Tier | Storage Pool | Relay Bandwidth Pool |
|---|---|---|
| Starter — 5 domains | 25 GB | 100 GB per event |
| Professional — 10 domains | 60 GB | 250 GB per event |
| Business — 20 domains | 150 GB | 500 GB per event |
| Enterprise — 50 domains | 400 GB | 1 TB per event |
A typical 24-hour outage event for a 50-mailbox domain produces approximately 375 MB of queued mail. Base allocations cover extreme scenarios — routine outage events use a small fraction of the pool.
Overage Rates
All overages are reviewed and invoiced manually after the outage event closes — never auto-billed.
| Overage Type | Rate |
|---|---|
| Storage beyond pool (per event) | $5.00/GB |
| Relay bandwidth beyond pool (per event) | $8.00/GB |
| Domains beyond tier limit | 20% above next tier's effective rate |
Your Margin
You set your own customer-facing pricing. Example for a Professional tier reseller with a mixed filter setup:
| Item | Your Cost | Example Customer Price | Gross Margin |
|---|---|---|---|
| Platform fee (Professional tier) | $49.99/mo | Absorbed into per-domain pricing | — |
| 6 domains with SpamWeeder Premium | 6 x $6.50 = $39.00/mo | 6 x $18.00 = $108.00/mo | ~64% |
| 4 domains, customer filter | 4 x $5.00 = $20.00/mo | 4 x $12.00 = $48.00/mo | ~70% |
| Total monthly | $108.99/mo | $156.00/mo | ~30% net |
| Setup fee collected | $399 one-time | $599 one-time (reseller markup) | $200 profit |
These are illustrative numbers. Actual margins depend on your pricing decisions.
Professional Services & Onboarding
| Engagement | Fee | What's Included |
|---|---|---|
| Starter onboarding | $299 | Account provisioning, 5 domains configured, admin walkthrough, 1 hour training |
| Professional onboarding | $399 | Account provisioning, 10 domains configured, admin walkthrough, 1 hour training |
| Business onboarding | $499 | Account provisioning, 20 domains configured, admin walkthrough, 2 hours training |
| Enterprise onboarding | $799 | Account provisioning, 50 domains configured, admin walkthrough, 3 hours training |
| Emergency same-day provisioning | $999 | Any tier, provisioned within 4 business hours of payment |
| Extended provisioning beyond scope | $125/domain | Per domain beyond what's included in onboarding scope |
| Normal hours consulting | $175/hour | M–F, 8 AM–6 PM local |
| After hours consulting | $325/hour | M–F 6 PM–midnight, weekends |
| Red-eye / emergency consulting | $600/hour | Midnight–8 AM, holidays |
| M365 migration — assessment & scoping | $875 flat | Up to 5 hours, written migration plan delivered (credited to execution) |
| M365 migration — execution | $1,500 per 100 mailboxes | Planned cutover, StrataMail provisioned for duration, relay verification |
| Annual maintenance retainer | $199/month | 4 hours included monthly, priority scheduling |
FAQ
- Is there a per-mailbox or per-user fee?
- No. Pricing is per domain only — regardless of how many mailboxes or users are on that domain.
- What if a customer's outage event lasts weeks?
- StrataMail queues mail for up to 30 days. Overages are reviewed and invoiced manually — mail acceptance never stops.
- Can my customers bring their own Proofpoint or Mimecast?
- Yes. Configure StrataMail as the alternate delivery destination in their filter. The filter's failover handles routing to StrataMail. This is the standard path for customers with existing enterprise filtering.
- How does SpamWeeder Premium integrate?
- SpamWeeder Premium is the primary MX. Its native multi-destination delivery routes to StrataMail when the primary mail server is unreachable — no DNS change needed. SpamWeeder handles the failover trigger natively.
- Can I upgrade tiers?
- Yes. Tier upgrades apply at the next billing cycle. Additional domains beyond your current tier are invoiced at the overage rate until the upgrade takes effect.
- What do my customers see during an outage event?
- They receive an outage notification (from your email address), then log into the webmail portal (branded with your logo and colors) where their mail is already waiting. They read, reply, and send normally until the primary server recovers.
